Our story
A family business. Since 2015.
It started with a dad, a toolbox and one rule: tell people the price before you start. Ten years on, father and son run it together – with a growing team of Gas Safe engineers across London and West Sussex.
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10+ years
family-run
01 · The family
Dad is the knowledge. I'm the tech.
We came to England when I was little. In 2015 my dad Georgi started Sutton Plumbing. He answered the phone himself, gave people a price before he picked up a spanner, and turned up when he said he would. People told their neighbours – that's how we grew.
Every boiler, every system, every shortcut you should never take – that knowledge is his. I build the technology around it: your price online in 60 seconds, the app our engineers use on every job, certificates straight to your phone. His experience, done the modern way.
The knowledge
Georgi
Started it in 2015. Every engineer learns the job his way.
The technology
Radoslav
Built our online prices and the Sutton Worker app.
You talk to the family
Call us and you get one of us – not a call centre, not a salesman.
Our name is on every job
We built this on recommendations. One bad job costs us more than it costs you.
Treated like our own home
Dust sheets down, everything tidied, and we explain what we did.
02 · Why we do it
Most people dread calling a plumber.
Vague quotes. Prices that grow on the day. Engineers who don't turn up. We've heard it from customers again and again – so we built Sutton Plumbing to be the opposite.
Gary, our AI mascot – after he tried to fix it himself.
How we got here
2015
Dad starts it
Georgi starts Sutton Plumbing with a toolbox and one rule: tell people the price before you start.
2017
The first van
Word gets round. Busy enough for a proper van, full of parts – then more boilers than we've counted.
Today
Father, son and a team
Still family-run, now with Gas Safe engineers in London every day and a home in Littlehampton.
03 · Where we work
London every day. Littlehampton is home.
We're based in Littlehampton and our engineers are in London every working day. Two areas, one team, the same prices and the same £100 guarantee.
04 · The team
Growing – without cutting corners.
More homes are calling us every year, so we're growing our team of Gas Safe engineers across London and West Sussex. Everyone works to the same checklists, the same certificates and the same promises – whoever knocks on your door.
Are you a Gas Safe engineer?
We're looking for engineers and subcontractors in London and West Sussex. Steady work, fair rates, proper tools – and no paperwork, thanks to our app.
Work with us →05 · Accredited
Trusted by the brands we fit.
Accreditation means the manufacturers have checked our training and our work – and it gets you their longest warranties.
06 · Built in-house
To grow properly, we built our own app.
A bigger team only works if every engineer does the job the same way. So we built Sutton Worker – our own app for every engineer and the office. Same checklist, same gas safety record, same photos on every job. It's how we keep our promises as we grow.
Every job on the engineer's phone
Address, access notes, what to bring – no lost paperwork.
Digital gas safety records
Readings, photos and the certificate, sent to you as a PDF.
Before and after photos
Every install is photographed, so you can see exactly what we did.
Nothing is forgotten
Parts, reports and follow-ups tracked from booking to final check.
07 · The price comes first
New boiler? See your price online. Send 2 photos. Fitted in a day.
No sales visit, no salesman. If your heating isn't back on by 6pm on fitting day, we pay you £100 – in writing.
Get my fixed price →08 · And then…
An alien crash-landed in London.
Gary keeps trying to fix his own heating. It never works, so he calls us. He's our AI mascot – the real work is always done by our Gas Safe engineers. Follow him on Instagram @gary.fixes.earth.
09 · Our promises
Five things we always do.
Hold us to them.
- A fixed price before we start – no surprises
- The engineer who quotes is the engineer who fits
- New boilers: heating back on by 6pm on fitting day – or we pay you £100
- We tidy up and protect your home
- We answer the phone – and come back if anything isn't right